The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan
This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2011
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/30519/1/30519.pdf |