A study on service quality and students' satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor
Student satisfaction is an important aspect for the successfulness of academic library services. The purpose of this study is to examine the relationship between service quality and students’ satisfaction. In addition, service quality dimension is one of the dimensions that contribute to students...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/30918/1/PPb_NOR%20SYAKIROH%20BINTI%20ISMAIL%20AM%20K%2018_5.pdf |