Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]

The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...

Volledige beschrijving

Bibliografische gegevens
Hoofdauteurs: Said, Jamaliah, Wee, Shu Hui, Othman, Rohana, Taylor, Dennis
Formaat: Artikel
Taal:English
Gepubliceerd in: Universiti Teknologi MARA Cawangan Selangor 2012
Onderwerpen:
Accounting. Bookkeeping
Managerial accounting
Malaysia
Online toegang:https://ir.uitm.edu.my/id/eprint/30983/1/AJ_JAMALIAH%20SAID%20MAR%20B%2012.pdf

Internet

https://ir.uitm.edu.my/id/eprint/30983/1/AJ_JAMALIAH%20SAID%20MAR%20B%2012.pdf

Gelijkaardige items