Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah
The purpose of this study is to understand the relationship between service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital. A scale comprising of 21 items of service quality, 15 items of doctors’ communication quality and 9 items of patient satis...
| Main Authors: | , , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/31285/1/31285.pdf |