| Resumo: | This research was conducted to determine the factors that can contribute to the employee performance in their workplace. The main objective of this research is to study on the factors influencing employee performance in the organization. At the same time, the study was conducted to identify the methods used that contribute to the job performance in a high and deficient way. The study was conducted at Trade Department Scope International (M) Sdn. Bhd. The research was a qualitative research and the data used for the study was collected using the communication approach through the Interview and journals. With the data collected and commitment given by staff of this organization, the result from the study does support statement which stated that job performance has positive relation with methods used to improve it. But then, the major factor that contributes to the employee poor performance are workloads, long working hours and lack of formal training. Therefore, from the finding we can say that employee job performance is not only influence by the employee based causes but also influence by the organization based causes. So both factors actually play a vital part in order to help management to expand the profitability of the company as well as employee to develop their skill knowledge and attitude.
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