Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat
The objectives of this research is to study the level of tolerance of Pos Malaysia Bhd.'s employees towards change during the implementation of MS ISO and to assess the factors influence the level of tolerance of Pos Malaysia Bhd.’s employees towards change during the implementation of MS ISO....
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/31725/1/31725.pdf |
| _version_ | 1825737432418484224 |
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| author | Asim, Norvina Umat, Nor Fawanih |
| author_facet | Asim, Norvina Umat, Nor Fawanih |
| author_sort | Asim, Norvina |
| collection | UITM |
| description | The objectives of this research is to study the level of tolerance of Pos Malaysia Bhd.'s employees towards change during the implementation of MS ISO and to assess the factors influence the level of tolerance of Pos Malaysia Bhd.’s employees towards change during the implementation of MS ISO. The
researchers were concerned about what factors to meet the employees’ tolerance level towards change during the implementation of MS ISO in today’s workingworld. The scope of this study comprised employees at various divisions in Pos
Malaysia Bhd. One hundred and twenty (120) questionnaires were distributed to all the respondents and 93 were returned. We found that employees were more tolerance with the job characteristics factor compared to other factors such as the
understanding toward MS ISO and organization culture. Even though, the MS ISO always required the relevant and specific training on MS ISO to the employees but surprisingly, it was not really influenced the employees tolerance level towards
change during the implementation of MS ISO. The researchers believed that the findings of this study benefit both of the organizations and the employees and thus
reflect the good preparation in managing the organization change in future. |
| first_indexed | 2024-03-06T02:18:00Z |
| format | Student Project |
| id | oai:ir.uitm.edu.my:31725 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T02:18:00Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:317252020-10-25T12:13:19Z https://ir.uitm.edu.my/id/eprint/31725/ Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat Asim, Norvina Umat, Nor Fawanih Control of production systems Quality control. Standards ISO 9000 Series Standards The objectives of this research is to study the level of tolerance of Pos Malaysia Bhd.'s employees towards change during the implementation of MS ISO and to assess the factors influence the level of tolerance of Pos Malaysia Bhd.’s employees towards change during the implementation of MS ISO. The researchers were concerned about what factors to meet the employees’ tolerance level towards change during the implementation of MS ISO in today’s workingworld. The scope of this study comprised employees at various divisions in Pos Malaysia Bhd. One hundred and twenty (120) questionnaires were distributed to all the respondents and 93 were returned. We found that employees were more tolerance with the job characteristics factor compared to other factors such as the understanding toward MS ISO and organization culture. Even though, the MS ISO always required the relevant and specific training on MS ISO to the employees but surprisingly, it was not really influenced the employees tolerance level towards change during the implementation of MS ISO. The researchers believed that the findings of this study benefit both of the organizations and the employees and thus reflect the good preparation in managing the organization change in future. 2011-04 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/31725/1/31725.pdf Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat. (2011) [Student Project] (Unpublished) |
| spellingShingle | Control of production systems Quality control. Standards ISO 9000 Series Standards Asim, Norvina Umat, Nor Fawanih Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title | Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title_full | Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title_fullStr | Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title_full_unstemmed | Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title_short | Employee`s tolerance toward change : A case study of the implementation of MS : ISO in Pos Malaysia Bhd. / Norvina Asim and Nor Fawanih Umat |
| title_sort | employee s tolerance toward change a case study of the implementation of ms iso in pos malaysia bhd norvina asim and nor fawanih umat |
| topic | Control of production systems Quality control. Standards ISO 9000 Series Standards |
| url | https://ir.uitm.edu.my/id/eprint/31725/1/31725.pdf |
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