Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...

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Bibliografische gegevens
Hoofdauteurs: Muhammad, Zikri, Rostam, Katiman, Mohd. Yusoff, Yusliza, Manaf Bohari, Abdul
Formaat: Artikel
Taal:English
Gepubliceerd in: Universiti Teknologi MARA, Perlis 2010
Onderwerpen:
Business ethics
Marketing
Customer services. Customer relations
Online toegang:https://ir.uitm.edu.my/id/eprint/32046/1/32046.pdf

Internet

https://ir.uitm.edu.my/id/eprint/32046/1/32046.pdf

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