| Summary: | Literature suggest the importance of employee leisure involvement towards their service performance. However, empirical investigation assessing the link between employee leisure involvements in predicting employee service-oriented behavior remains scarce. This study inspects the influence of employees’ leisure involvement on their service-oriented behavior. A sample of 451 SME (Small-Medium Enterprise) employees were collected in Bandung, Indonesia. The proposed model was tested using variance-based SEM (PLS). Out of the three dimensions of leisure involvement, only attraction and centrality were found to be a significant predictor for employees’ service-oriented behavior. The dimension of self-expression is not significant in predicting service-oriented behavior. These findings are coherent with sociology studies where a type of employees known as “seekers” prioritizes leisure in their work-related decisions. Conceptual and practical significance of the study is also provided. This study reveals that highly leisure-involved frontline employees are inclined to be satisfied with their life, enabling them to deliver a high service performance.
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