A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid
This thesis,therefore was undertaken to develop the steps to be taken to fulfill the requirement of customer needs include level of service and facilities provided, which is one of the most significant aspect that need a study. The first chapter of this thesis will highlight on the back ground of th...
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| Format: | Thesis |
| Language: | English |
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1993
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| Online Access: | https://ir.uitm.edu.my/id/eprint/32893/1/32893.pdf |