A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]

This study examines first, existing legislation governing e-commerce transactions in Malaysia, and second, the redress mechanisms available to online retailers and customers. Various legislations that affect Internet related activities, whether directly or indirectly, were examined to see the level...

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Main Authors: Kaur, Kiranjit (Dr.) Associate Professor, Iyer, Mangalam Gopala (Associate Professor), Abdul Jabar, Noraziah, Abdul Hamid, Norliza
Format: Research Reports
Language:English
Published: 2005
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/33291/1/33291.pdf
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author Kaur, Kiranjit (Dr.) Associate Professor
Iyer, Mangalam Gopala (Associate Professor)
Abdul Jabar, Noraziah
Abdul Hamid, Norliza
author_facet Kaur, Kiranjit (Dr.) Associate Professor
Iyer, Mangalam Gopala (Associate Professor)
Abdul Jabar, Noraziah
Abdul Hamid, Norliza
author_sort Kaur, Kiranjit (Dr.) Associate Professor
collection UITM
description This study examines first, existing legislation governing e-commerce transactions in Malaysia, and second, the redress mechanisms available to online retailers and customers. Various legislations that affect Internet related activities, whether directly or indirectly, were examined to see the level of protection provided to consumers. The strengths and weaknesses that exist in them were also analysed. In essence, an e-commerce consumer is like any other buyer except that the method of shopping is different. Thus, the consumer should be afforded the same legal protection. Based on related studies conducted by the researchers in Malaysia, several consumers thought that they are still not adequately protected. For instance, the Consumer Protection Act 1999 is to protect consumers against misleading and deceptive conduct, false representation, and unfair trade practices. However, e-commerce consumers are outside the ambit of the Act unless otherwise prescribed by the Minister. The study also examined methods of settling disputes other than by going to courts through Alternative Dispute Resolution including arbitration, mediation and conciliation. In its effort to build confidence and trust in e-commerce transactions, the government has proposed two new Bills: the Electronic Commerce Bill and the Data Protection Bill. Both Bills adopt the principles of the UNCITRAL Model Law on Electronic Commerce 1996. The provisions are more comprehensive and to a certain extent may resolve matters that were not covered by other statutes. The researchers propose that these two Bills be passed as speedily as possible to enhance e-commerce activities in Malaysia.
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spelling oai:ir.uitm.edu.my:332912024-11-18T07:34:45Z https://ir.uitm.edu.my/id/eprint/33291/ A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.] Kaur, Kiranjit (Dr.) Associate Professor Iyer, Mangalam Gopala (Associate Professor) Abdul Jabar, Noraziah Abdul Hamid, Norliza Labor law Public safety Regulation of industry, trade, and commerce. Occupational law This study examines first, existing legislation governing e-commerce transactions in Malaysia, and second, the redress mechanisms available to online retailers and customers. Various legislations that affect Internet related activities, whether directly or indirectly, were examined to see the level of protection provided to consumers. The strengths and weaknesses that exist in them were also analysed. In essence, an e-commerce consumer is like any other buyer except that the method of shopping is different. Thus, the consumer should be afforded the same legal protection. Based on related studies conducted by the researchers in Malaysia, several consumers thought that they are still not adequately protected. For instance, the Consumer Protection Act 1999 is to protect consumers against misleading and deceptive conduct, false representation, and unfair trade practices. However, e-commerce consumers are outside the ambit of the Act unless otherwise prescribed by the Minister. The study also examined methods of settling disputes other than by going to courts through Alternative Dispute Resolution including arbitration, mediation and conciliation. In its effort to build confidence and trust in e-commerce transactions, the government has proposed two new Bills: the Electronic Commerce Bill and the Data Protection Bill. Both Bills adopt the principles of the UNCITRAL Model Law on Electronic Commerce 1996. The provisions are more comprehensive and to a certain extent may resolve matters that were not covered by other statutes. The researchers propose that these two Bills be passed as speedily as possible to enhance e-commerce activities in Malaysia. 2005 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/33291/1/33291.pdf A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]. (2005) [Research Reports] <http://terminalib.uitm.edu.my/33291.pdf> (Unpublished)
spellingShingle Labor law
Public safety
Regulation of industry, trade, and commerce. Occupational law
Kaur, Kiranjit (Dr.) Associate Professor
Iyer, Mangalam Gopala (Associate Professor)
Abdul Jabar, Noraziah
Abdul Hamid, Norliza
A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title_full A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title_fullStr A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title_full_unstemmed A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title_short A study of the regulatory framework on electronic commerce and consumer protection in Malaysia / Dr. Kiranjit Kaur … [et al.]
title_sort study of the regulatory framework on electronic commerce and consumer protection in malaysia dr kiranjit kaur et al
topic Labor law
Public safety
Regulation of industry, trade, and commerce. Occupational law
url https://ir.uitm.edu.my/id/eprint/33291/1/33291.pdf
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