A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]
This research is about A Study on Factors Influencing Customer Satisfaction in Perpustakaan Sultan Badlishah. The study has been come out in Universiti Teknologi Mara (UiTM) Kedah. Apart from that, this study also focuses on final semester student of UiTM Kedah students. The objective of this resear...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/33927/1/33927.pdf |
| _version_ | 1825737852131999744 |
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| author | Arshad, Afizana Izura Ahmad, Azimah Abu Bakar, Siti Balkis |
| author_facet | Arshad, Afizana Izura Ahmad, Azimah Abu Bakar, Siti Balkis |
| author_sort | Arshad, Afizana Izura |
| collection | UITM |
| description | This research is about A Study on Factors Influencing Customer Satisfaction in Perpustakaan Sultan Badlishah. The study has been come out in Universiti Teknologi Mara (UiTM) Kedah. Apart from that, this study also focuses on final semester student of UiTM Kedah students. The objective of this research is to identify the factor of customer satisfaction toward service at Perpustakaan Sultan Badlishah. The total respondents in this research are 205 final semester diploma students who were selected to fill the sets of questionnaire that consist of Counter Service as independent variable related to Customer Satisfaction. The data were analyzed with Descriptive Data, Pearson Correlation, T-test and Statistical Package for Social Sciences (SPSS) version 16.0. Due to the findings in this research, counter service are the factors of customer satisfaction among final semester diploma student in UiTM Kedah. The final result shows that there was significant relationship between customer satisfaction and service at Perpustakaan Sultan Badlishah. |
| first_indexed | 2024-03-06T02:24:29Z |
| format | Conference or Workshop Item |
| id | oai:ir.uitm.edu.my:33927 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T02:24:29Z |
| publishDate | 2010 |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:339272020-09-28T04:24:30Z https://ir.uitm.edu.my/id/eprint/33927/ A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] Arshad, Afizana Izura Ahmad, Azimah Abu Bakar, Siti Balkis Consumer satisfaction Customer services. Customer relations This research is about A Study on Factors Influencing Customer Satisfaction in Perpustakaan Sultan Badlishah. The study has been come out in Universiti Teknologi Mara (UiTM) Kedah. Apart from that, this study also focuses on final semester student of UiTM Kedah students. The objective of this research is to identify the factor of customer satisfaction toward service at Perpustakaan Sultan Badlishah. The total respondents in this research are 205 final semester diploma students who were selected to fill the sets of questionnaire that consist of Counter Service as independent variable related to Customer Satisfaction. The data were analyzed with Descriptive Data, Pearson Correlation, T-test and Statistical Package for Social Sciences (SPSS) version 16.0. Due to the findings in this research, counter service are the factors of customer satisfaction among final semester diploma student in UiTM Kedah. The final result shows that there was significant relationship between customer satisfaction and service at Perpustakaan Sultan Badlishah. 2010 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/33927/1/33927.pdf A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah. |
| spellingShingle | Consumer satisfaction Customer services. Customer relations Arshad, Afizana Izura Ahmad, Azimah Abu Bakar, Siti Balkis A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title | A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title_full | A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title_fullStr | A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title_full_unstemmed | A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title_short | A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.] |
| title_sort | study on factors influencing customers satisfaction a case study of perpustakaan sultan badlishah universiti teknologi mara uitm kedah afizana izura arshad et al |
| topic | Consumer satisfaction Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/33927/1/33927.pdf |
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