A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
As we know, customers are important for all the business around the world because they are the biggest contributors for the company. Thus, the companies need to provide a good service recovery in order to keep the customer loyalty. The research has been undertaken to determine the factors influencin...
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| Format: | Student Project |
| Language: | English |
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2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/33997/1/33997.pdf |