A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim
This research paper is focusing on customer perception and satisfaction on service quality provided at Renaissance Kota Bharu. The objective of the study is to determine the important factors used by the customer in choosing the hotel and resort and to identify the level of customers' perceptio...
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| Format: | Student Project |
| Language: | English |
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2004
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| Online Access: | https://ir.uitm.edu.my/id/eprint/34162/1/34162.pdf |