A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari
The purpose of this study was to determine whether tangible, reliability responsiveness, assurance and empathy that influence customer satisfaction using SERVQUAL in the context of internet service toward Telekom Malaysia The population used in this study were customers at TM Point Sungai Petani. Sa...
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| Format: | Student Project |
| Language: | English |
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2019
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| Online Access: | https://ir.uitm.edu.my/id/eprint/35821/1/35821.pdf |