A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
Retailing in Malaysia has been growing tremendously over last few years. The competitions among retailers are getting more fierce. This is the time for careful operations and retailers will find it more important than ever to develop new and clear directions to maintain their market share. Competiti...
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| Format: | Thesis |
| Language: | English |
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1998
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| Online Access: | https://ir.uitm.edu.my/id/eprint/36065/1/36065.pdf |