High performance workforce: the influence of emotional intelligence and soft skills / Noorlaila Hj Yunus, Che Norlia Hassan, Noormala Amir Ishak
The primary cause of leadership failure in business organization today is poor interpersonal skills. Especially technicians promoted into leadership positions without much thought as to their readiness or suitability for leading people. These managers fail due to underdeveloped soft skills and lack...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/5854/2/5854.pdf |