Pembangunan budaya kualiti dalam firma pembinaan
Thesis (PhD. (Facilities Management))
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| Format: | Thesis |
| Language: | other |
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Universiti Teknologi Malaysia
2023
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| Online Access: | http://openscience.utm.my/handle/123456789/577 |
| _version_ | 1796848882728042496 |
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| author | Wan Mahmood, Wan Yusoff |
| author_facet | Wan Mahmood, Wan Yusoff |
| author_sort | Wan Mahmood, Wan Yusoff |
| collection | OpenScience |
| description | Thesis (PhD. (Facilities Management)) |
| first_indexed | 2024-03-05T17:34:18Z |
| format | Thesis |
| id | oai:openscience.utm.my:123456789/577 |
| institution | Universiti Teknologi Malaysia - OpenScience |
| language | other |
| last_indexed | 2024-03-05T17:34:18Z |
| publishDate | 2023 |
| publisher | Universiti Teknologi Malaysia |
| record_format | dspace |
| spelling | oai:openscience.utm.my:123456789/5772023-09-25T11:17:59Z Pembangunan budaya kualiti dalam firma pembinaan Wan Mahmood, Wan Yusoff Construction industry--Management Total quality management Total quality control Thesis (PhD. (Facilities Management)) There is an increasing trend for construction firms to practice total quality management as an initiative to solve problems of quality in the construction industry and to meet the client requirements continuously. However, construction firms still faced problems in terms of it's implementation. The implementation of the total quality management's philosophy in the organization requires a cultural change and it is identified as an important aspect for the development of total quality. To implement these changes construction firms must identify the factors and its main activities that contributes towards the development of quality culture within their organizations. The study was carried out to achieve four objectives. Firstly is to identify the importance and the level of implementation of factors and its main activities that influence the development of a quality culture. Secondly to identify the perception on the importance and the level of implementation of the quality culture practices in the construction industry. Thirdly to examine the relationship between the level of implementation of the factors and its main activities in the development of quality culture with the level of implementation of quality culture practices in the construction industry. Lastly to develop Structural Equation Model between the importance of the factors and its main activities in the development of quality culture with the quality culture practices in the construction industry. The research methodologies used in order to achieve those objectives involved literature review, interviews with eight industry's experts and a questionnaire survey of 600 construction firms. Data obtained were analyzed using descriptive analysis techniques, calculating the value of the relative importance index, and analysis using SEM-PLS method. The study has identified nine factors that influence the development of quality culture in a construction firm which are leadership and top management commitment, customer focus, teamwork, employee's involvement, training and education, strategy and quality policy, organizational structure, communication, and continuous improvement. Forty-two main activities were identified in the process of quality culture development. The study has shown that there is a significant relationship between the factors of leadership and top management commitment, continuous improvement, employee involvement, and teamwork with a quality culture practices Faculty of Geoinformation and Real Estate 2023-08-14T02:40:39Z 2023-08-14T02:40:39Z 2016 Thesis Dataset http://openscience.utm.my/handle/123456789/577 other application/pdf application/pdf application/pdf application/pdf application/pdf Universiti Teknologi Malaysia |
| spellingShingle | Construction industry--Management Total quality management Total quality control Wan Mahmood, Wan Yusoff Pembangunan budaya kualiti dalam firma pembinaan |
| title | Pembangunan budaya kualiti dalam firma pembinaan |
| title_full | Pembangunan budaya kualiti dalam firma pembinaan |
| title_fullStr | Pembangunan budaya kualiti dalam firma pembinaan |
| title_full_unstemmed | Pembangunan budaya kualiti dalam firma pembinaan |
| title_short | Pembangunan budaya kualiti dalam firma pembinaan |
| title_sort | pembangunan budaya kualiti dalam firma pembinaan |
| topic | Construction industry--Management Total quality management Total quality control |
| url | http://openscience.utm.my/handle/123456789/577 |
| work_keys_str_mv | AT wanmahmoodwanyusoff pembangunanbudayakualitidalamfirmapembinaan |