Impact of Gen-AI chatbots on consumer services experiences and behaviors: focusing on the sensation of awe and usage intentions through a cybernetic lens
Generative AI-based chatbots have surfaced as a magical tool, revolutionizing the service industry. Equipped with superior conversational traits and the ability to attune with the conversant, chatbots have forged a coherent bond with the conversant. The untapped potential of chatbots deserves a bett...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025
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| Subjects: | |
| Online Access: | https://repository.londonmet.ac.uk/9714/3/Accepted%20Version.pdf |