Modernisation or transformation? User led design and the facilitation of systemic change in the traffic penalty tribunal
Across the world, civil justice systems are increasingly replacing paper and in-person hearings with digital systems. The focus is commonly on a ‘substitution’ model, in which paper is replaced with electronic documents and courtrooms are substituted with video hearings. The ability of technology to...
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Format: | Journal article |
Language: | English |
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Sweet and Maxwell
2024
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