Role distance. An ethnographic study on how street-level managers cope

<p>Policy is not only made by street-level bureaucrats at the frontlines. It is also made by their superiors&mdash;street-level managers&mdash;who set the organizational conditions through which street-level bureaucrats act. Although scholars have documented how street-level bureaucrat...

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Tác giả chính: Wong, J
Định dạng: Journal article
Ngôn ngữ:English
Được phát hành: Oxford University Press 2023