Emotional labour and skill: a re-appraisal
A number of commentators have recently begun to ask whether many low waged service jobs, traditionally thought of as being low skilled in terms of their technical aspects, may actually constitute a form of highly skilled labour, since they require their holders to perform 'skilled emotional lab...
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| Format: | Report |
| Language: | English |
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ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE)
2006
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