Cita APA

Hu, K., Allon, G., & Bassamboo, A. (2021). Understanding customer retrials in call centers: Preferences for service quality and service speed. INFORMS.

Citación estilo Chicago

Hu, K., G. Allon, and A. Bassamboo. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.

Cita MLA

Hu, K., et al. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.

Warning: These citations may not always be 100% accurate.