Hu, K., Allon, G., & Bassamboo, A. (2021). Understanding customer retrials in call centers: Preferences for service quality and service speed. INFORMS.
Citace podle Chicago (17th ed.)Hu, K., G. Allon, a A. Bassamboo. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.
Citace podle MLA (9th ed.)Hu, K., et al. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.
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