Hu, K., Allon, G., & Bassamboo, A. (2021). Understanding customer retrials in call centers: Preferences for service quality and service speed. INFORMS.
芝加哥风格引文Hu, K., G. Allon, 与 A. Bassamboo. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.
MLA引文Hu, K., et al. Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. INFORMS, 2021.
警告：这些引文格式不一定是100％准确.