Designing Effective Service Operations: Comparative Case Research from the Netherlands
This article examines the introduction of centralized processing. It looks at the multiple objectives underlying the initiative and how these were managed in implementation. Drawing on empirical data gathered at three similar sites a comparative analysis of the outcomes of centralization is presente...
| Main Authors: | , |
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| Format: | Journal article |
| Published: |
1995
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| _version_ | 1797063504667082752 |
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| author | Morris, T Westbrook, R |
| author_facet | Morris, T Westbrook, R |
| author_sort | Morris, T |
| collection | OXFORD |
| description | This article examines the introduction of centralized processing. It looks at the multiple objectives underlying the initiative and how these were managed in implementation. Drawing on empirical data gathered at three similar sites a comparative analysis of the outcomes of centralization is presented and the variances are explained. |
| first_indexed | 2024-03-06T21:00:50Z |
| format | Journal article |
| id | oxford-uuid:3ad0d531-4f84-47dc-b794-fa163b71123e |
| institution | University of Oxford |
| last_indexed | 2024-03-06T21:00:50Z |
| publishDate | 1995 |
| record_format | dspace |
| spelling | oxford-uuid:3ad0d531-4f84-47dc-b794-fa163b71123e2022-03-26T14:03:53ZDesigning Effective Service Operations: Comparative Case Research from the NetherlandsJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:3ad0d531-4f84-47dc-b794-fa163b71123eSaïd Business School - Eureka1995Morris, TWestbrook, RThis article examines the introduction of centralized processing. It looks at the multiple objectives underlying the initiative and how these were managed in implementation. Drawing on empirical data gathered at three similar sites a comparative analysis of the outcomes of centralization is presented and the variances are explained. |
| spellingShingle | Morris, T Westbrook, R Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title | Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title_full | Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title_fullStr | Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title_full_unstemmed | Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title_short | Designing Effective Service Operations: Comparative Case Research from the Netherlands |
| title_sort | designing effective service operations comparative case research from the netherlands |
| work_keys_str_mv | AT morrist designingeffectiveserviceoperationscomparativecaseresearchfromthenetherlands AT westbrookr designingeffectiveserviceoperationscomparativecaseresearchfromthenetherlands |