Butler, C., & Greenhalgh, T. (2010). What is already known about involving users in service transformation? Wiley-Blackwell.
Lua i Stíl Chicago (17ú heag.)Butler, C., agus T. Greenhalgh. What Is Already Known About Involving Users in Service Transformation? Wiley-Blackwell, 2010.
Lua MLA (9ú heag.)Butler, C., agus T. Greenhalgh. What Is Already Known About Involving Users in Service Transformation? Wiley-Blackwell, 2010.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.