Butler, C., & Greenhalgh, T. (2010). What is already known about involving users in service transformation? Wiley-Blackwell.
Chicago-referens (17:e uppl.)Butler, C., och T. Greenhalgh. What Is Already Known About Involving Users in Service Transformation? Wiley-Blackwell, 2010.
MLA-referens (9:e uppl.)Butler, C., och T. Greenhalgh. What Is Already Known About Involving Users in Service Transformation? Wiley-Blackwell, 2010.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.