The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.
BACKGROUND: There is recognition of the importance of measuring patients' experiences, expectations and satisfaction. OBJECTIVES: To assess the literature on the concept and measurement of patients' expectations for health care, and to develop and test a measure of patients' expectat...
Main Authors: | Bowling, A, Rowe, G, Lambert, N, Waddington, M, Mahtani, K, Kenten, C, Howe, A, Francis, SA |
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Format: | Journal article |
Language: | English |
Published: |
2012
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