Development and validation of the Internet Skills Scale (ISS)

Although a number of instruments have been used to measure Internet skills in nationally representative surveys, there are several challenges with the measures available: incompleteness and over-simplification, conceptual ambiguity, and the use of self-reports. Here, we aim to overcome these challen...

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Main Authors: van Deursen, A, Helsper, E, Eynon, R
Format: Journal article
Published: Routledge 2015
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author van Deursen, A
Helsper, E
Eynon, R
author_facet van Deursen, A
Helsper, E
Eynon, R
author_sort van Deursen, A
collection OXFORD
description Although a number of instruments have been used to measure Internet skills in nationally representative surveys, there are several challenges with the measures available: incompleteness and over-simplification, conceptual ambiguity, and the use of self-reports. Here, we aim to overcome these challenges by developing a set of reliable measures for use in research, practice, and policy evaluations based on a strong conceptual framework. To achieve this goal, we carried out a literature review of skills-related studies to develop the initial Internet skills framework and associated instrument. After the development of this instrument, we used a three-fold approach to test the validity and reliability of the latent skill constructs and the corresponding items. The first step consisted of cognitive interviews held in both the UK and the Netherlands. Based on the cognitive interview results, we made several amendments to the proposed skill items to improve clarity. The second step consisted of a pilot survey of digital skills, both in the UK and in the Netherlands. During the final step, we examined the consistency of the five Internet skill scales and their characteristics when measured in a representative sample survey of Dutch Internet users. The result is a theoretical, empirically and cross-nationally consistent instrument consisting of five types of Internet skills: operational, navigation information, social, creative, and mobile.
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spelling oxford-uuid:58770fcd-2768-4274-a446-d591bfa6362f2022-03-26T17:03:32ZDevelopment and validation of the Internet Skills Scale (ISS)Journal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:58770fcd-2768-4274-a446-d591bfa6362fSymplectic Elements at OxfordRoutledge2015van Deursen, AHelsper, EEynon, RAlthough a number of instruments have been used to measure Internet skills in nationally representative surveys, there are several challenges with the measures available: incompleteness and over-simplification, conceptual ambiguity, and the use of self-reports. Here, we aim to overcome these challenges by developing a set of reliable measures for use in research, practice, and policy evaluations based on a strong conceptual framework. To achieve this goal, we carried out a literature review of skills-related studies to develop the initial Internet skills framework and associated instrument. After the development of this instrument, we used a three-fold approach to test the validity and reliability of the latent skill constructs and the corresponding items. The first step consisted of cognitive interviews held in both the UK and the Netherlands. Based on the cognitive interview results, we made several amendments to the proposed skill items to improve clarity. The second step consisted of a pilot survey of digital skills, both in the UK and in the Netherlands. During the final step, we examined the consistency of the five Internet skill scales and their characteristics when measured in a representative sample survey of Dutch Internet users. The result is a theoretical, empirically and cross-nationally consistent instrument consisting of five types of Internet skills: operational, navigation information, social, creative, and mobile.
spellingShingle van Deursen, A
Helsper, E
Eynon, R
Development and validation of the Internet Skills Scale (ISS)
title Development and validation of the Internet Skills Scale (ISS)
title_full Development and validation of the Internet Skills Scale (ISS)
title_fullStr Development and validation of the Internet Skills Scale (ISS)
title_full_unstemmed Development and validation of the Internet Skills Scale (ISS)
title_short Development and validation of the Internet Skills Scale (ISS)
title_sort development and validation of the internet skills scale iss
work_keys_str_mv AT vandeursena developmentandvalidationoftheinternetskillsscaleiss
AT helspere developmentandvalidationoftheinternetskillsscaleiss
AT eynonr developmentandvalidationoftheinternetskillsscaleiss