Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction
Latency in video-mediated interaction can frustrate smooth turn-taking: it may cause participants to perceive silence at points where talk should occur, it may cause them to talk in overlap, and it impedes their ability to return to one-speaker-at-a-time. Whilst potentially frustrating for participa...
| Main Authors: | , , , |
|---|---|
| Format: | Journal article |
| Language: | English |
| Published: |
Elsevier
2020
|
| _version_ | 1797070398902239232 |
|---|---|
| author | Seuren, LM Wherton, J Greenhalgh, T Shaw, SE |
| author_facet | Seuren, LM Wherton, J Greenhalgh, T Shaw, SE |
| author_sort | Seuren, LM |
| collection | OXFORD |
| description | Latency in video-mediated interaction can frustrate smooth turn-taking: it may cause participants to perceive silence at points where talk should occur, it may cause them to talk in overlap, and it impedes their ability to return to one-speaker-at-a-time. Whilst potentially frustrating for participants, this makes video-mediated interaction a perspicuous setting for the study of social interaction: it is an environment that nurtures the occurrence of turn-taking problems. For this paper, we conducted secondary analysis of 25 video consultations recorded for heart failure, (antenatal) diabetes, and cancer services in the UK. By comparing video recordings of the patient's and clinician's side of the call, we provide a detailed analysis of how latency interferes with the turn-taking system, how participants understand problems, and how they address them. We conclude that in our data latency unnoticed until it becomes problematic: participants act as if they share the same reality. |
| first_indexed | 2024-03-06T22:38:15Z |
| format | Journal article |
| id | oxford-uuid:5aa9dec0-4564-434d-8abf-cb6db1e82379 |
| institution | University of Oxford |
| language | English |
| last_indexed | 2024-03-06T22:38:15Z |
| publishDate | 2020 |
| publisher | Elsevier |
| record_format | dspace |
| spelling | oxford-uuid:5aa9dec0-4564-434d-8abf-cb6db1e823792022-03-26T17:17:09ZWhose turn is it anyway? Latency and the organization of turn-taking in video-mediated interactionJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:5aa9dec0-4564-434d-8abf-cb6db1e82379EnglishSymplectic ElementsElsevier2020Seuren, LMWherton, JGreenhalgh, TShaw, SELatency in video-mediated interaction can frustrate smooth turn-taking: it may cause participants to perceive silence at points where talk should occur, it may cause them to talk in overlap, and it impedes their ability to return to one-speaker-at-a-time. Whilst potentially frustrating for participants, this makes video-mediated interaction a perspicuous setting for the study of social interaction: it is an environment that nurtures the occurrence of turn-taking problems. For this paper, we conducted secondary analysis of 25 video consultations recorded for heart failure, (antenatal) diabetes, and cancer services in the UK. By comparing video recordings of the patient's and clinician's side of the call, we provide a detailed analysis of how latency interferes with the turn-taking system, how participants understand problems, and how they address them. We conclude that in our data latency unnoticed until it becomes problematic: participants act as if they share the same reality. |
| spellingShingle | Seuren, LM Wherton, J Greenhalgh, T Shaw, SE Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title | Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title_full | Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title_fullStr | Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title_full_unstemmed | Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title_short | Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction |
| title_sort | whose turn is it anyway latency and the organization of turn taking in video mediated interaction |
| work_keys_str_mv | AT seurenlm whoseturnisitanywaylatencyandtheorganizationofturntakinginvideomediatedinteraction AT whertonj whoseturnisitanywaylatencyandtheorganizationofturntakinginvideomediatedinteraction AT greenhalght whoseturnisitanywaylatencyandtheorganizationofturntakinginvideomediatedinteraction AT shawse whoseturnisitanywaylatencyandtheorganizationofturntakinginvideomediatedinteraction |