Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service
This article re-examines the notion of voice in law and society scholarship which has focused on journeys to complaints and claims. Using the English National Health Service as a case study, it argues that looking at the articulation of grievances through a large number of channels across a large se...
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| Format: | Journal article |
| Language: | English |
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Cambridge University Press
2024
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| _version_ | 1826313063876263936 |
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| author | Mulcahy, L |
| author_facet | Mulcahy, L |
| author_sort | Mulcahy, L |
| collection | OXFORD |
| description | This article re-examines the notion of voice in law and society scholarship which has focused
on journeys to complaints and claims. Using the English National Health Service as a case
study, it argues that looking at the articulation of grievances through a large number of
channels across a large service sector offers new opportunities to examine a range of different political logics underpinning voicing mechanisms. Two key arguments emerge. Firstly, it becomes clear that expressions of dissatisfaction can be collected for a variety of purposes other than dispute resolution or conflict management. Formal grievance procedures, rendered legitimate by concepts of rights and due process, not only interact with but compete with other ways of serving the collective good. The second key finding is that when looked at in isolation, the concept of voice can usefully be studied as a discrete concept rather than just a vital component of claiming. |
| first_indexed | 2024-03-07T08:26:05Z |
| format | Journal article |
| id | oxford-uuid:5d91e09a-5df6-46f4-b98c-9f4c67ad464c |
| institution | University of Oxford |
| language | English |
| last_indexed | 2024-09-25T04:06:56Z |
| publishDate | 2024 |
| publisher | Cambridge University Press |
| record_format | dspace |
| spelling | oxford-uuid:5d91e09a-5df6-46f4-b98c-9f4c67ad464c2024-05-31T10:20:05ZRe-visiting the concept of voice: expression of grievances across the English and Welsh National Health ServiceJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:5d91e09a-5df6-46f4-b98c-9f4c67ad464cEnglishSymplectic ElementsCambridge University Press2024Mulcahy, LThis article re-examines the notion of voice in law and society scholarship which has focused on journeys to complaints and claims. Using the English National Health Service as a case study, it argues that looking at the articulation of grievances through a large number of channels across a large service sector offers new opportunities to examine a range of different political logics underpinning voicing mechanisms. Two key arguments emerge. Firstly, it becomes clear that expressions of dissatisfaction can be collected for a variety of purposes other than dispute resolution or conflict management. Formal grievance procedures, rendered legitimate by concepts of rights and due process, not only interact with but compete with other ways of serving the collective good. The second key finding is that when looked at in isolation, the concept of voice can usefully be studied as a discrete concept rather than just a vital component of claiming. |
| spellingShingle | Mulcahy, L Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title | Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title_full | Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title_fullStr | Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title_full_unstemmed | Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title_short | Re-visiting the concept of voice: expression of grievances across the English and Welsh National Health Service |
| title_sort | re visiting the concept of voice expression of grievances across the english and welsh national health service |
| work_keys_str_mv | AT mulcahyl revisitingtheconceptofvoiceexpressionofgrievancesacrosstheenglishandwelshnationalhealthservice |