A comparison of univariate time series methods for forecasting intraday arrivals at a call center.
Predictions of call center arrivals are a key input to staff scheduling models. It is, therefore, surprising that simplistic forecasting methods dominate practice, and that the research literature on forecasting arrivals is so small. In this paper, we evaluate univariate time series methods for fore...
Main Author: | Taylor, J |
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Format: | Journal article |
Language: | English |
Published: |
INFORMS
2008
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