Monitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service Questionnaire.

Monitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service Questionnaire.

OBJECTIVE: To report on the development, testing and psychometric properties of a brief consumer satisfaction measure for use with psychiatric inpatients. METHOD: Focus group discussions with inpatients were used to develop a pool of items related to satisfaction with hospital stay. A second cohort...

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Bibliographic Details
Main Authors:	Meehan, T, Bergen, H, Stedman, T
Format:	Journal article
Language:	English
Published:	2002

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