Monitoring consumer satisfaction with inpatient service delivery: the Inpatient Evaluation of Service Questionnaire.
OBJECTIVE: To report on the development, testing and psychometric properties of a brief consumer satisfaction measure for use with psychiatric inpatients. METHOD: Focus group discussions with inpatients were used to develop a pool of items related to satisfaction with hospital stay. A second cohort...
| Main Authors: | , , |
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| Format: | Journal article |
| Language: | English |
| Published: |
2002
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