Caring for care: Online feedback in the context of public healthcare services

Caring for care: Online feedback in the context of public healthcare services

People increasingly provide feedback about healthcare services online. These practices have been lauded for enhancing patient power, choice and control, encouraging greater transparency and accountability, and contributing to healthcare service improvement. Online feedback has also been critiqued fo...

Full description

Bibliographic Details
Main Authors:	Mazanderani, F, Kirkpatrick, SF, Ziebland, S, Locock, L, Powell, J
Format:	Journal article
Language:	English
Published:	Elsevier 2021

Similar Items

Using online patient feedback to improve NHS services: The INQUIRE multimethod study
by: Powell, J, et al.
Published: (2019)

Biographical value: towards a conceptualisation of the commodification of illness narratives in contemporary healthcare.
by: Mazanderani, F, et al.
Published: (2013)

Care records and healthcare processes: adding context to clinical codes
by: Chammas, L, et al.
Published: (2024)

Information as care: reconnecting internet use, HIV and health
by: Mazanderani, F
Published: (2012)

Reengineering care transition in public healthcare system
by: Sheng, Lingling
Published: (2013)

Metaphoric language and the articulation of emotions by people affected by motor neurone disease.
by: Locock, L, et al.
Published: (2012)

Being differently the same: the mediation of identity tensions in the sharing of illness experiences.
by: Mazanderani, F, et al.
Published: (2012)

Being differently the same: The mediation of identity tensions in the sharing of illness experiences
by: Mazanderani, F, et al.
Published: (2012)

Online patient feedback: a cross-sectional survey of the attitudes and experiences of United Kingdom health care professionals.
by: Atherton, H, et al.
Published: (2019)

Health information work and the enactment of care in couples and families affected by multiple sclerosis
by: Mazanderani, F, et al.
Published: (2019)

Collecting data on patient experience is not enough: they must be used to improve care
by: Coulter, A, et al.
Published: (2014)

Putting the ‘care’ back into ‘healthcare’
by: Chen, Melvin, et al.
Published: (2022)

Involving service users in the qualitative analysis of patient narratives to support healthcare quality improvement
by: Locock, L, et al.
Published: (2019)

Team-based aggregation of qualitative case study data in health care contexts: challenges and learning
by: Dopson, S, et al.
Published: (2009)

Measuring compassionate care: views of healthcare staff
by: Tierney, S, et al.
Published: (2016)

Online patient feedback as a measure of quality in primary care: a multimethod study using correlation and qualitative analysis
by: Anne-Marie Boylan, et al.
Published: (2020)

Cardiac care an introduction for healthcare professionals /
by: Barrett, David, et al.
Published: (2006)

Biographical disruption, abruption and repair in the context of motor neurone disease.
by: Locock, L, et al.
Published: (2009)

Process of Care and Prescribing Practices for Hypertension in Public and Private Primary Care Clinics in Malaysia
by: Tong, S.F., et al.
Published: (2012)

Power, paradox and pessimism: on the unintended consequences of digital health technologies in primary care
by: Ziebland, S, et al.
Published: (2021)

Patients and staff as codesigners of healthcare services
by: Robert, G, et al.
Published: (2015)

Health care: Bring on the evidence.
by: Petit-Zeman, S, et al.
Published: (2013)

Sharing whilst caring: solidarity and public trust in a data-driven healthcare system
by: Horn, R, et al.
Published: (2021)

Messages from the Malaysian Diabetes Registries on Diabetes Care in Malaysian public healthcare facilities
by: Chew, Boon How, et al.
Published: (2016)

Sharing whilst caring: solidarity and public trust in a data-driven healthcare system
by: Horn, R, et al.
Published: (2020)

Redesigning health care: new wine from old bottles?
by: Locock, L
Published: (2003)

The Affordable Care Act and Mass Policy Feedbacks
by: Campbell, Andrea Louise
Published: (2023)

Mobile technologies to support healthcare provider to healthcare provider communication and management of care
by: Gonçalves-Bradley, DC, et al.
Published: (2020)

Sharing experiences of illness and care
by: Locock, ML, et al.
Published: (2017)

Patients’ online access to their primary care electronic health records and linked online services: implications for research and practice
by: Mold, F, et al.
Published: (2015)

Integrating patient and public involvement into co-design of healthcare improvement: a case study in maternity care
by: Attal, B, et al.
Published: (2025)

Servicing and care of the car/
Published: (1981)

VIEWPOINT: What counts as online patient feedback, and for whom?
by: Dudhwala, F, et al.
Published: (2017)

Caring as sharing: Negotiating the moral boundaries of receiving care
by: Andersen, R, et al.
Published: (2019)

Measuring service quality of public dental health care facilities in Kelantan, Malaysia
by: John, J., et al.
Published: (2011)

‘I knew before I was told’: Breaches, cues and clues in the diagnostic assemblage
by: Locock, M, et al.
Published: (2016)

Advances in healthcare technology : shaping the future of medical care /
by: Spekowius, Gerhard, et al.
Published: (2006)

Quality care : prescriptions for injecting quality into healthcare systems /
by: 286449 Caroselli, Marlene, et al.
Published: (1997)

Pathways to Care for Critically Ill or Injured Children: A Cohort Study from First Presentation to Healthcare Services through to Admission to Intensive Care or Death.
by: Hodkinson, P, et al.
Published: (2016)

Why listening to health care users really matters.
by: Ziebland, S
Published: (2012)