A systematic quantitative assessment of risks associated with poor communication in surgical care.

HYPOTHESIS: Health care failure mode and effect analysis identifies critical processes prone to information transfer and communication failures and suggests interventions to improve these failures. DESIGN: Failure mode and effect analysis. SETTING: Academic research. PARTICIPANTS: A multidisciplina...

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المؤلفون الرئيسيون: Nagpal, K, Vats, A, Ahmed, K, Smith, AB, Sevdalis, N, Jonannsson, H, Vincent, C, Moorthy, K
التنسيق: Journal article
اللغة:English
منشور في: 2010
_version_ 1826282048621379584
author Nagpal, K
Vats, A
Ahmed, K
Smith, AB
Sevdalis, N
Jonannsson, H
Vincent, C
Moorthy, K
author_facet Nagpal, K
Vats, A
Ahmed, K
Smith, AB
Sevdalis, N
Jonannsson, H
Vincent, C
Moorthy, K
author_sort Nagpal, K
collection OXFORD
description HYPOTHESIS: Health care failure mode and effect analysis identifies critical processes prone to information transfer and communication failures and suggests interventions to improve these failures. DESIGN: Failure mode and effect analysis. SETTING: Academic research. PARTICIPANTS: A multidisciplinary team consisting of surgeons, anesthetists, nurses, and a psychologist involved in various phases of surgical care was assembled. MAIN OUTCOME MEASURES: A flowchart of the whole process was developed. Potential failure modes were identified and evaluated using a hazard matrix score. Recommendations were determined for certain critical failure modes using a decision tree. RESULTS: The process of surgical care was divided into the following 4 main phases: preoperative assessment and optimization, preprocedural teamwork, postoperative handover, and daily ward care. Most failure modes were identified in the preoperative assessment and optimization phase. Forty-one of 132 failures were classified as critical, 26 of which were sufficiently covered by current protocols. Recommendations were made for the remaining 15 failure modes. CONCLUSIONS: Modified health care failure mode and effect analysis proved to be a practical approach and has been well received by clinicians. Systematic analysis by a multidisciplinary team is a useful method for detecting failure modes.
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spelling oxford-uuid:820f812f-dd74-49e9-b66b-e11e184b51f22022-03-26T21:34:46ZA systematic quantitative assessment of risks associated with poor communication in surgical care.Journal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:820f812f-dd74-49e9-b66b-e11e184b51f2EnglishSymplectic Elements at Oxford2010Nagpal, KVats, AAhmed, KSmith, ABSevdalis, NJonannsson, HVincent, CMoorthy, K HYPOTHESIS: Health care failure mode and effect analysis identifies critical processes prone to information transfer and communication failures and suggests interventions to improve these failures. DESIGN: Failure mode and effect analysis. SETTING: Academic research. PARTICIPANTS: A multidisciplinary team consisting of surgeons, anesthetists, nurses, and a psychologist involved in various phases of surgical care was assembled. MAIN OUTCOME MEASURES: A flowchart of the whole process was developed. Potential failure modes were identified and evaluated using a hazard matrix score. Recommendations were determined for certain critical failure modes using a decision tree. RESULTS: The process of surgical care was divided into the following 4 main phases: preoperative assessment and optimization, preprocedural teamwork, postoperative handover, and daily ward care. Most failure modes were identified in the preoperative assessment and optimization phase. Forty-one of 132 failures were classified as critical, 26 of which were sufficiently covered by current protocols. Recommendations were made for the remaining 15 failure modes. CONCLUSIONS: Modified health care failure mode and effect analysis proved to be a practical approach and has been well received by clinicians. Systematic analysis by a multidisciplinary team is a useful method for detecting failure modes.
spellingShingle Nagpal, K
Vats, A
Ahmed, K
Smith, AB
Sevdalis, N
Jonannsson, H
Vincent, C
Moorthy, K
A systematic quantitative assessment of risks associated with poor communication in surgical care.
title A systematic quantitative assessment of risks associated with poor communication in surgical care.
title_full A systematic quantitative assessment of risks associated with poor communication in surgical care.
title_fullStr A systematic quantitative assessment of risks associated with poor communication in surgical care.
title_full_unstemmed A systematic quantitative assessment of risks associated with poor communication in surgical care.
title_short A systematic quantitative assessment of risks associated with poor communication in surgical care.
title_sort systematic quantitative assessment of risks associated with poor communication in surgical care
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