Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement
Cybercrime investigators face numerous challenges when policing online crimes. Firstly, the methods and processes they use when dealing with traditional crimes do not necessarily apply in the cyber-world. Additionally, cyber criminals are usually technologically-aware and constantly adapting and dev...
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| Format: | Conference item |
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Internet Society
2019
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| _version_ | 1826283930497581056 |
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| author | Nouh, M Nurse, J Webb, H Goldsmith, M |
| author_facet | Nouh, M Nurse, J Webb, H Goldsmith, M |
| author_sort | Nouh, M |
| collection | OXFORD |
| description | Cybercrime investigators face numerous challenges when policing online crimes. Firstly, the methods and processes they use when dealing with traditional crimes do not necessarily apply in the cyber-world. Additionally, cyber criminals are usually technologically-aware and constantly adapting and developing new tools that allow them to stay ahead of law enforcement investigations. In order to provide adequate support for cybercrime investigators, there needs to be a better understanding of the challenges they face at both technical and sociotechnical levels. In this paper, we investigate this problem through an analysis of current practices and workflows of investigators. We use interviews with experts from government and private sectors who investigate cybercrimes as our main data gathering process. From an analysis of the collected data, we identify several outstanding challenges faced by investigators. These pertain to practical, technical, and social issues such as systems availability, usability, and in computer-supported collaborative work. Importantly, we use our findings to highlight research areas where user-centric workflows and tools are desirable. We also define a set of recommendations that can aid in providing a better foundation for future research in the field and allow more effective combating of cybercrimes. |
| first_indexed | 2024-03-07T01:06:14Z |
| format | Conference item |
| id | oxford-uuid:8b706256-2950-44f8-a30c-cf56c4538c27 |
| institution | University of Oxford |
| last_indexed | 2024-03-07T01:06:14Z |
| publishDate | 2019 |
| publisher | Internet Society |
| record_format | dspace |
| spelling | oxford-uuid:8b706256-2950-44f8-a30c-cf56c4538c272022-03-26T22:38:03ZCybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcementConference itemhttp://purl.org/coar/resource_type/c_5794uuid:8b706256-2950-44f8-a30c-cf56c4538c27Symplectic Elements at OxfordInternet Society2019Nouh, MNurse, JWebb, HGoldsmith, MCybercrime investigators face numerous challenges when policing online crimes. Firstly, the methods and processes they use when dealing with traditional crimes do not necessarily apply in the cyber-world. Additionally, cyber criminals are usually technologically-aware and constantly adapting and developing new tools that allow them to stay ahead of law enforcement investigations. In order to provide adequate support for cybercrime investigators, there needs to be a better understanding of the challenges they face at both technical and sociotechnical levels. In this paper, we investigate this problem through an analysis of current practices and workflows of investigators. We use interviews with experts from government and private sectors who investigate cybercrimes as our main data gathering process. From an analysis of the collected data, we identify several outstanding challenges faced by investigators. These pertain to practical, technical, and social issues such as systems availability, usability, and in computer-supported collaborative work. Importantly, we use our findings to highlight research areas where user-centric workflows and tools are desirable. We also define a set of recommendations that can aid in providing a better foundation for future research in the field and allow more effective combating of cybercrimes. |
| spellingShingle | Nouh, M Nurse, J Webb, H Goldsmith, M Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title | Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title_full | Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title_fullStr | Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title_full_unstemmed | Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title_short | Cybercrime investigators are users too! Understanding the socio-technical challenges faced by law enforcement |
| title_sort | cybercrime investigators are users too understanding the socio technical challenges faced by law enforcement |
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