How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)

Objectives To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. Design A qualitative study using semistructu...

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书目详细资料
Main Authors:	Shepard, K, Buivydaite, R, Vincent, C
格式:	Journal article
语言:	English
出版:	BMJ Publishing Group 2021

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