How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)

Objectives To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. Design A qualitative study using semistructu...

Descripció completa

Dades bibliogràfiques
Autors principals:	Shepard, K, Buivydaite, R, Vincent, C
Format:	Journal article
Idioma:	English
Publicat:	BMJ Publishing Group 2021

Ítems similars

How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)
per: Charles Vincent, et al.
Publicat: (2021-11-01)

Liaison psychiatry services in Scotland, 2022: online survey of NHS health boards
per: Prakash Shankar, et al.
Publicat: (2024-08-01)

Reassuring and managing patients with concerns about swine flu: Qualitative interviews with callers to NHS Direct
per: Wessely Simon, et al.
Publicat: (2010-08-01)

The organisational climate of NHS Early Intervention Services (EIS) for psychosis: a qualitative analysis
per: Lammas, F, et al.
Publicat: (2022)

The organisational climate of NHS Early Intervention Services (EIS) for psychosis: a qualitative analysis
per: Csipke, E, et al.
Publicat: (2022)

The organisational climate of NHS Early Intervention Services (EIS) for psychosis: A qualitative analysis
per: E. Csipke, et al.
Publicat: (2022-06-01)

The organisational climate of NHS Early Intervention Services (EIS) for psychosis: a qualitative analysis
per: Francis Lammas, et al.
Publicat: (2022-04-01)

Linkage of routinely collected NHS data to evaluate liaison mental health services: challenges and lessons learned
per: Elspeth Guthrie, et al.
Publicat: (2024-05-01)

Service users’ experiences of contacting NHS patient medicines helpline services: a qualitative study
per: Matthew D Jones
Publicat: (2020-06-01)

Integrated liaison psychiatry services in England: a qualitative study of the views of liaison practitioners and acute hospital staffs from four distinctly different kinds of liaison service
per: Keeble Jasmin, et al.
Publicat: (2019-07-01)

Fracture liaison services: improving outcomes for patients with osteoporosis
per: Walters S, et al.
Publicat: (2017-01-01)

Osteoporosis liaison service in Japan
per: Hiroshi Hagino, et al.
Publicat: (2019-09-01)

Psychosomatic liaison service in cardiology
per: Kurt Fritzsche
Publicat: (2017-01-01)

Quality Improvement Project on Standardising GP Discharge Summaries in Liaison Psychiatry Services for Older People in Nottinghamshire Healthcare NHS Trust
per: Sue Fen Tan, et al.
Publicat: (2024-06-01)

Fracture liaison service: Prevention by coordination
per: Manoj Chadha, et al.
Publicat: (2018-01-01)

Making the case for a fracture liaison service: a qualitative study of the experiences of clinicians and service managers
per: Drew, S, et al.
Publicat: (2015)

Combined orthogeriatric and fracture liaison service for improved postfracture patient care
per: Kyle M. Schweser, et al.
Publicat: (2017-09-01)

How reliable are clinical systems in the UK NHS? A study of seven NHS organisations
per: Burnett, S, et al.
Publicat: (2012)

How reliable are clinical systems in the UK NHS? A study of seven NHS organisations.
per: Burnett, S, et al.
Publicat: (2012)

A qualitative study of National Health Service (NHS) complaint-responses
per: May McCreaddie, et al.
Publicat: (2021-07-01)

Evaluating the Acceptability of the Drink Less App and the National Health Service Alcohol Advice Web Page: Qualitative Interview Process Evaluation
per: Melissa Oldham, et al.
Publicat: (2024-07-01)

Pharmacy professionals’ experiences and perceptions of providing NHS patient medicines helpline services: a qualitative study
per: Matt Williams, et al.
Publicat: (2020-04-01)

Models for Engaging Liaisons in Research Data Services
per: Abigail Goben, et al.
Publicat: (2020-09-01)

The development of Taiwan Fracture Liaison Service network
per: Lo-Yu Chang, et al.
Publicat: (2018-06-01)

FRACTURE LIAISON SERVICE. OUR EXPERIENCE IN POLAND
per: E CZERWINSKI, et al.
Publicat: (2016-08-01)

Fracture Liaison Service In Ajou University Hospital
per: Yoon-Sok Chung, et al.
Publicat: (2017-09-01)

Interview with an NHS speciality registrar
per: Louise Dalingwater
Publicat: (2019-08-01)

Qualitative Interviews: A Methodological Discussion of the Interviewer and Respondent Contexts
per: Shannon Oltmann
Publicat: (2016-05-01)

Impact of the eye clinic liaison officer at an NHS foundation trust: a retrospective study
per: Vaishnavi Menon, et al.
Publicat: (2020-10-01)

Pharmacy professionals’ views regarding the future of NHS patient medicines helpline services: a multimethod qualitative study
per: Matt Williams, et al.
Publicat: (2021-02-01)

Exceptionally good? Positive experiences of NHS care and treatment surprises lymphoma patients: a qualitative interview study.
per: Ziebland, S, et al.
Publicat: (2011)

Evaluating the provision of paediatric liaison psychiatry services in England
per: Declan Hines, et al.
Publicat: (2023-03-01)

Development of a psychiatric liaison service in Rawalpindi, Pakistan
per: Ayesha Minhas, et al.
Publicat: (2015-05-01)

SIGNIFICANCE OF THE LIAISON BETWEEN THE PARTICIPANTS IN THE CUSTOMER SERVICE MARKET
per: Cornelia D. IVAN (Trandafiroiu), et al.
Publicat: (2014-04-01)

Patient compliance with NHS 111 advice: Analysis of adult call and ED attendance data 2013-2017.
per: Jen Lewis, et al.
Publicat: (2021-01-01)

Interview advice on Chinese websites.
per: Leong, Joanne Wye-Ji., et al.
Publicat: (2008)

Adult patients’ experiences of NHS specialist services for chronic fatigue syndrome (CFS/ME): a qualitative study in England
per: Jessica Broughton, et al.
Publicat: (2017-06-01)

Designing a 'NHS friendly' complementary therapy service: A qualitative case study
per: Sharp Debbie, et al.
Publicat: (2008-08-01)

Facilitating technology adoption in the NHS: negotiating the organisational and policy context – a qualitative study
per: Sue Llewellyn, et al.
Publicat: (2014-07-01)

Would they accept it? An interview study to identify barriers and facilitators to user acceptance of a prescribing advice service
per: Rachel Constance Yager, et al.
Publicat: (2022-04-01)