How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)
<strong>Objectives </strong>To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. <br><strong> Design </strong>A qualitative study using semistructu...
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| 格式: | Journal article |
| 语言: | English |
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BMJ Publishing Group
2021
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