| Summary: | <strong>Background: </strong>Millions of workers suffer from work-related ill health every year. The
loss of working days often accounts for poor well-being due to discomfort and stress
caused by the workplace. The ongoing pandemic and post-pandemic shift in socio-
economic and work culture can continue to contribute to work-related adverse
sentiments. Critically investigating the state-of-the-art technologies, this paper
identifies the research gaps in recognising workers’ need for well-being support and
we aspire to understand how such evidence can be collected to transform the
workforce and workplace.<br><strong>
Objectives: </strong>Building upon recent advances in sentiment analysis, this paper aims to
closely examine the potential of social media as a tool to assess workers’ emotions
towards the workplace.<br><strong>
Methods: </strong>This paper collects a large Twitter dataset comprising both pandemics as
well pre-pandemic tweets, facilitated through a Human-in-the-loop approach, in
combination with unsupervised learning and meta-heuristic optimisation algorithms.
The raw data pre-processed through natural language processing techniques are
assessed by a generative statistical model and lexicon-assisted rule-based model,
mapping lexical features to emotion intensities. This paper also assigns human
annotation and performs work-related sentiment analysis.<br><strong>
Results: </strong>A mixed method approach, including topic modelling using Latent Dirichlet
Allocation, identified the top topics from the corpus to understand how Twitter users
engage with discussions on work-related sentiments. Assorted aspects have been
portrayed through overlapped clusters and low inter-topic distances. Further
analysis comprising VADER, suggests a smaller number of negative polarities, however, among diverse subjects. In contrast, the human-annotated dataset created
for this paper contains more negative sentiments. In this paper, sentimental
juxtaposition revealed through the labelled dataset is supported by the n-gram
analysis as well.<br><strong>
Conclusion: </strong>The developed dataset demonstrates that work-related sentiments are
projected on social media, which offers an opportunity to better support the workers.
The infrastructure of the workplace, nature of the work, the culture within the
industry and the particular organisation, employers, colleagues, person-specific
habits, and upbringing all play their part in the health and wellbeing of any working
adults that contribute to the productivity of the organisation. Therefore,
understanding the origin and influence of the complex underlying factors, both
qualitatively and quantitatively, can inform the next generation workplace to drive
positive change by relying on empirically grounded evidence. Therefore, this paper
outlines a comprehensive approach to capture deeper insights into work-related
health.
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