Linguistic regulation and interactional reality: a sociolinguistic study of call centre service transactions
This thesis aims to contribute to the study of workplace talk, language and gender, and the sociolinguistics of globalization by exploring the phenomenon of ‘linguistic regulation’ in call centres. ‘Linguistic regulation’ refers to the practice, now widespread in the globalized service economy, of c...
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| Format: | Thesis |
| Language: | English |
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2008
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