Talk from the top down
This article considers the phenomenon of 'top-down talk' - interaction in institutional settings where the use of language is highly regulated and standardized, so that many aspects of interaction are in effect designed not by the participants themselves, but by superordinate agents such a...
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| Materyal Türü: | Journal article |
| Dil: | English |
| Baskı/Yayın Bilgisi: |
Elsevier
2008
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| Konular: |
| _version_ | 1826289514484596736 |
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| author | Cameron, D |
| author_facet | Cameron, D |
| author_sort | Cameron, D |
| collection | OXFORD |
| description | This article considers the phenomenon of 'top-down talk' - interaction in institutional settings where the use of language is highly regulated and standardized, so that many aspects of interaction are in effect designed not by the participants themselves, but by superordinate agents such as managers and consultants. Focusing on data from customer service interactions in UK call centres, the article discusses both the practical problems top-down talk poses for those directly involved in it, and its theoretical implications for microanalytic approaches such as conversation analysis (CA). |
| first_indexed | 2024-03-07T02:30:02Z |
| format | Journal article |
| id | oxford-uuid:a6ec1d83-3a98-4bfa-a374-714d6d3580e1 |
| institution | University of Oxford |
| language | English |
| last_indexed | 2024-03-07T02:30:02Z |
| publishDate | 2008 |
| publisher | Elsevier |
| record_format | dspace |
| spelling | oxford-uuid:a6ec1d83-3a98-4bfa-a374-714d6d3580e12022-03-27T02:50:51ZTalk from the top downJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:a6ec1d83-3a98-4bfa-a374-714d6d3580e1English Language and LiteratureEnglishOxford University Research Archive - ValetElsevier2008Cameron, DThis article considers the phenomenon of 'top-down talk' - interaction in institutional settings where the use of language is highly regulated and standardized, so that many aspects of interaction are in effect designed not by the participants themselves, but by superordinate agents such as managers and consultants. Focusing on data from customer service interactions in UK call centres, the article discusses both the practical problems top-down talk poses for those directly involved in it, and its theoretical implications for microanalytic approaches such as conversation analysis (CA). |
| spellingShingle | English Language and Literature Cameron, D Talk from the top down |
| title | Talk from the top down |
| title_full | Talk from the top down |
| title_fullStr | Talk from the top down |
| title_full_unstemmed | Talk from the top down |
| title_short | Talk from the top down |
| title_sort | talk from the top down |
| topic | English Language and Literature |
| work_keys_str_mv | AT camerond talkfromthetopdown |