The domestic turn: business process outsourcing and the growing automation of Kenyan organisations
After observing the growth of the Indian and Filipino Business Process Outsourcing (BPO) sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its intern...
| Main Authors: | , |
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| Format: | Journal article |
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Routledge
2016
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| _version_ | 1797091901821681664 |
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| author | Graham, M Mann, L |
| author_facet | Graham, M Mann, L |
| author_sort | Graham, M |
| collection | OXFORD |
| description | After observing the growth of the Indian and Filipino Business Process Outsourcing (BPO) sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its international work opportunities, in recent years the sector has increasingly focused on contracts sourced from Kenyan and other East African clients. The government has also refocused efforts on attracting international BPO companies. This domestic turn signals both the difficulties of gaining access to overseas work due to the power of incumbents and the increasing use of the internet and ICT-enabled automation within Kenyan organisations. In effect, better connectivity has enabled a two-way globalisation of services: Kenyan BPO companies can access international work opportunities but connectivity has also contributed to the inflow of international business practices into Kenya. The conclusion examines what these shifts might entail for the sector and its workers in future. |
| first_indexed | 2024-03-07T03:39:00Z |
| format | Journal article |
| id | oxford-uuid:bd3f0d1b-f19d-4a65-8d50-7bc0923e65f3 |
| institution | University of Oxford |
| last_indexed | 2024-03-07T03:39:00Z |
| publishDate | 2016 |
| publisher | Routledge |
| record_format | dspace |
| spelling | oxford-uuid:bd3f0d1b-f19d-4a65-8d50-7bc0923e65f32022-03-27T05:30:19ZThe domestic turn: business process outsourcing and the growing automation of Kenyan organisationsJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:bd3f0d1b-f19d-4a65-8d50-7bc0923e65f3Symplectic Elements at OxfordRoutledge2016Graham, MMann, LAfter observing the growth of the Indian and Filipino Business Process Outsourcing (BPO) sectors, Kenyan policy-makers and managers made substantial investments in international internet infrastructure and BPO marketing campaigns. While observers continue to discuss the sector in terms of its international work opportunities, in recent years the sector has increasingly focused on contracts sourced from Kenyan and other East African clients. The government has also refocused efforts on attracting international BPO companies. This domestic turn signals both the difficulties of gaining access to overseas work due to the power of incumbents and the increasing use of the internet and ICT-enabled automation within Kenyan organisations. In effect, better connectivity has enabled a two-way globalisation of services: Kenyan BPO companies can access international work opportunities but connectivity has also contributed to the inflow of international business practices into Kenya. The conclusion examines what these shifts might entail for the sector and its workers in future. |
| spellingShingle | Graham, M Mann, L The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title | The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title_full | The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title_fullStr | The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title_full_unstemmed | The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title_short | The domestic turn: business process outsourcing and the growing automation of Kenyan organisations |
| title_sort | domestic turn business process outsourcing and the growing automation of kenyan organisations |
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