The unintended consequences of information system change on organizational memory: remembering and forgetting in English and Ontarian child protection services
This thesis set out to enhance our understanding of the unintended consequences of information technology change on organizational memory in child protection services. It sought to resolve puzzles about how ‘perfect’ digital memory could be accompanied by forgetting and how organizational amnesia co...
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| Format: | Thesis |
| Language: | English |
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2023
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