Integrated customer-focused knowledge portals: design challenges and empirical approaches
Knowledge Portals (KPs) are highly integrative Knowledge Management Systems (KMS) that promise to synthesize widely dispersed knowledge and to interconnect individuals by functioning as a ‘one-stop knowledge shop’. Yet, in practice, KPs face major challenges, which are for the most part due to the i...
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| Format: | Conference item |
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Academy of Management
2011
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