Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process

The burgeoning smart home market brings opportunities for home energy management systems (HEMS). Despite hundreds of smart HEM products on the market and many invested stakeholders, consumer adoption is lagging behind expectations. Past research in this space has focused on smart home technology (SH...

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المؤلفون الرئيسيون: Ford, R, Sanguinetti, A, Karlin, B
التنسيق: Journal article
منشور في: Elsevier 2018
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author Ford, R
Sanguinetti, A
Karlin, B
author_facet Ford, R
Sanguinetti, A
Karlin, B
author_sort Ford, R
collection OXFORD
description The burgeoning smart home market brings opportunities for home energy management systems (HEMS). Despite hundreds of smart HEM products on the market and many invested stakeholders, consumer adoption is lagging behind expectations. Past research in this space has focused on smart home technology (SHT) in general, rather than particular products with HEM potential. Conflating smart HEMS with all SHT is problematic because there is a wide range of smart home products and functions, toward which consumers may have varying attitudes. Past work has also rarely distinguished between various stages of the adoption process that lead up to smart HEMS purchase (Knowledge, Persuasion, and Decision Stages). This research used a Diffusion of Innovations framework and survey data from 709 California utility customers to assess the current market and barriers to HEM smart hardware adoption. Cluster analysis based on consumer awareness, interest, and ownership of HEMS revealed four consumer segments at different positions along the path to adoption: Unfamiliar, Unpersuaded, Persuaded, and Owners. Each group had a unique demographic and psychographic profile with implications for different sets of relevant barriers to adoption.
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spelling oxford-uuid:c8e63f6a-21a6-4eb6-bf4b-a7a9104b67d22022-03-27T06:55:13ZUnderstanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision processJournal articlehttp://purl.org/coar/resource_type/c_dcae04bcuuid:c8e63f6a-21a6-4eb6-bf4b-a7a9104b67d2Symplectic Elements at OxfordElsevier2018Ford, RSanguinetti, AKarlin, BThe burgeoning smart home market brings opportunities for home energy management systems (HEMS). Despite hundreds of smart HEM products on the market and many invested stakeholders, consumer adoption is lagging behind expectations. Past research in this space has focused on smart home technology (SHT) in general, rather than particular products with HEM potential. Conflating smart HEMS with all SHT is problematic because there is a wide range of smart home products and functions, toward which consumers may have varying attitudes. Past work has also rarely distinguished between various stages of the adoption process that lead up to smart HEMS purchase (Knowledge, Persuasion, and Decision Stages). This research used a Diffusion of Innovations framework and survey data from 709 California utility customers to assess the current market and barriers to HEM smart hardware adoption. Cluster analysis based on consumer awareness, interest, and ownership of HEMS revealed four consumer segments at different positions along the path to adoption: Unfamiliar, Unpersuaded, Persuaded, and Owners. Each group had a unique demographic and psychographic profile with implications for different sets of relevant barriers to adoption.
spellingShingle Ford, R
Sanguinetti, A
Karlin, B
Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title_full Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title_fullStr Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title_full_unstemmed Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title_short Understanding the path to smart home adoption: Segmenting and describing consumers across the innovation-decision process
title_sort understanding the path to smart home adoption segmenting and describing consumers across the innovation decision process
work_keys_str_mv AT fordr understandingthepathtosmarthomeadoptionsegmentinganddescribingconsumersacrosstheinnovationdecisionprocess
AT sanguinettia understandingthepathtosmarthomeadoptionsegmentinganddescribingconsumersacrosstheinnovationdecisionprocess
AT karlinb understandingthepathtosmarthomeadoptionsegmentinganddescribingconsumersacrosstheinnovationdecisionprocess