Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis.

Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis.

BACKGROUND: Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for pati...

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Bibliographic Details
Main Authors: Campbell, J, Fletcher, E, Britten, N, Green, C, Holt, T, Lattimer, V, Richards, D, Richards, S, Salisbury, C, Calitri, R, Bowyer, V, Chaplin, K, Kandiyali, R, Murdoch, J, Roscoe, J, Varley, A, Warren, F, Taylor, R
Format: Journal article
Language:English
Published: 2014

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