Telecare call centre work and ageing in place
We report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to ‘age in place’. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of a...
| Hlavní autoři: | , , , , , |
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| Médium: | Journal article |
| Vydáno: |
Springer
2016
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