Report on Four Focus Groups conducted for the Citizen Redress NAO report

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• Citizen redress: what citizens can do if things go wrong with public services
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• Report on seven focus groups conducted for the achieving innovation in central government organisations report
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• Report on ten focus groups conducted for the 'difficult forms' NAO report
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• Achieving innovation in central government organisations: report by the comptroller and auditor general, HC 1447, session 2005-2006
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  Julkaistu: (2006)