Transformation of taxi industry: the establishment of Service Level Agreement for taxi licence holder / Ahmad Zaffley Ahmad Zahudi
Service Level Agreement (SLA) for taxi licence holder is an agreement regarding the guarantees of the taxi service. It defines mutual understandings and expectations of a service between regulator and taxi operators. Service guarantees define what transactions need to be executed and how well they s...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/21808/1/TM_AHMAD%20ZAFFLEY%20AHMAD%20ZAHUDI%20LW%2015_5.pdf |